Privacy Policy
Effective Date: [Insert Date]
Cooinda Care is committed to protecting your privacy and handling your personal information with integrity, respect, and care. This policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We may collect personal and sensitive information including:
• Full name, address, date of birth, and contact details
• Health and medical information relevant to your care
• Information about your disability, support needs, and goals
• Emergency contact details
• NDIS or Aged Care funding information
• Feedback, complaints, or survey responses
We collect information directly from you or your authorised representative, and where appropriate, from other sources such as:
• Your family members or carers
• Medical practitioners and allied health professionals
• Government agencies (e.g. NDIS, My Aged Care)
• Support coordinators and plan managers
We may collect this information via forms, in-person meetings, phone calls, emails, or our website.
We collect your information to:
• Provide personalised care and support services
• Meet legal and regulatory requirements
• Develop and monitor support plans
• Communicate with you, your representatives, and service partners
• Improve our services through feedback and reporting
Your information is stored securely, whether in digital or physical form. We use encryption, password protection, and secure access systems to prevent unauthorised access, loss, or misuse of your data.
Only authorised staff have access to your personal and health information on a need-to-know basis.
We will not share your information without your consent unless:
• It is required by law
• It is necessary to protect your safety or the safety of others
• It is necessary to provide services with trusted third-party providers (e.g. medical professionals or government bodies)
Any third party we share information with is required to follow strict privacy and confidentiality obligations.
You have the right to request access to your personal information or to request corrections if you believe it is inaccurate, outdated, or incomplete.
To make a request, please contact us using the details below.
When you use our website, we may collect general information such as your IP address, browser type, and website usage data through cookies. This helps us improve our site and services. You can manage or disable cookies via your browser settings.
If you believe we have breached your privacy or mishandled your information, please contact us. We take complaints seriously and will respond promptly.
If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
For privacy-related questions, access requests, or complaints, please contact:
Cooinda Care
Email: info@cooindacare.com.au
Phone: +61 0434 085 793
Address: 85 Knox Road, Doonside NSW 2767, Australia